My Booking

Booking confirmation, contact details, check-in/check-out times and more.

• I booked through an agent – who do I contact if I have an issue / enquiry?
• My family cannot join me until a later date – can I arrange their stay in the same booking as my own?
• Where can I find my booking reference?
• If my first choice is not available, will your team let me know of other available properties in the area?
• My circumstances have changed and I need to leave earlier than planned – what is your cancellation policy?
• My circumstances have changed and I need to extend my stay – what is your process to extend a stay?
• I will check-in in a few days – when do I get the check-in information?
• Can I make a booking under my name, for my parents/family?
• I haven’t received a booking confirmation – what should I do?
• Can I make special or specific requirements for my stay?
• What is the minimum/maximum length of stay?
• I am looking to stay in the area in 6 months’ time – how far in advance can I make a booking?
• How do I reserve a parking space for my stay?
• I need to relocate temporarily during a moving period – do you offer short stays in your properties?