Guest Services

24/7 support for in-house guests, including queries regarding housekeeping, maintenance and complaint procedures

• The Wi-Fi service inside the apartments is very slow / constantly buffering – can you please send someone to fix this?
• Do you have an emergency contact number for out-of-hours enquiries?
• I have made a request for a repair today but can no longer be in the apartment – do I need to be present when the maintenance team comes?
• Can I request an extra bed?
• Can I have a guest stay in the apartment for a few nights?
• Are your apartments safe for solo / female travellers?
• I would like to have housekeeping services more frequently – how can I arrange this?
• Do you offer co-working spaces inside the apartments, or are any available in the area?
• Do you offer transport to / from the airport?
• Can you recommend areas of interest around the apartment (e.g., restaurants, landmarks, gyms)?
• I am concerned about the proximity of the apartment to the train station – are there quieter apartments available in the block / vicinity?
• How close is the apartment to the nearest train station?
• I will be arriving with an infant – can I request a baby cot during my stay?
• How do I make a complaint?
• I know you accept pets inside the apartments – what measures do you take to clean the apartment before the next check-in?
• Does the building have wheelchair access/a lift?
• My elderly parents will be staying in the apartment – do you offer additional services such as food shopping delivery if required?
• Can I receive mail/packages to the property address during my stay?
• Are the apartments cleaned every week, or do I have to clean them during my stay?
• Can I change to a bigger/smaller apartment if I need more/less space?
• Can I change apartments if there is something I am not happy with?
• I will be arriving with a disabled person – are your apartments accommodating to people with disabilities?